Return and Refund Policy
CONDITIONS FOR RETURNINGS:
Request for refunds not arising from defective or mishandled merchandise such as refused, unclaimed, or undeliverable merchandise returned due to the customers' error will be subject to a 15% restocking fee, in addition to all freight charges. Any returns due to non-damage will result to account credit only.
In order to obtain service on your merchandise, an RMA # must be obtained from MATA SHOES
Items being returned must be in the new and resalable condition. This means it must be returned in original packaging. $15.00 per carton will be charged if no original box returns with merchandise. Any returned merchandise which does not meet the requirements of our return policy is subject to fifteen percent (15%) or higher restocking charge. Any merchandise returned or exchanged must be approved by MATA SHOES
No full refund will be issued if defective merchandise is claim after two weeks of receiving. There is only 75% refund when the claim is made within 1 month, 50% refund when the claim is made within 2 months, 25% refund when claim is made within 3 months, no refund at all after 4 months claim.
We request that all items returned be checked prior to shipping at your end. If we find that the problem is not our mistake, you will be responsible for a flat fee of $25.00 and all shipping charges.
INCORRECT / DEFECTIVE ITEM
In the event that an incorrect or defective item is received, please contact us right away and we will have this resolved for you. All defective items will be inspected by our Quality Control team. We will require proof such as photos of the defective item before we authorize the return. Mata Shoes . is not, under any circumstances, responsible for "worn" damages (wear and tear, stretching, etc).
If you purchased our shoes from a local store, you must go back to the store you purchased from to request a return. We are not able to process your returns at our office.